{"id":2966,"date":"2025-07-04T10:50:29","date_gmt":"2025-07-04T01:50:29","guid":{"rendered":"https:\/\/www.yilus5.com\/blog\/?p=2966"},"modified":"2025-07-04T10:50:29","modified_gmt":"2025-07-04T01:50:29","slug":"%e4%bb%a3%e7%90%86%e6%9c%8d%e5%8a%a1%e7%9a%84sla%ef%bc%88%e6%9c%8d%e5%8a%a1%e6%b0%b4%e5%b9%b3%e5%8d%8f%e8%ae%ae%ef%bc%89%e8%a7%a3%e8%af%bb%ef%bc%9a%e7%9c%8b%e6%87%82%e8%bf%99%e4%bb%bd","status":"publish","type":"post","link":"https:\/\/www.yilus5.com\/blog\/2966.html","title":{"rendered":"\u4ee3\u7406\u670d\u52a1\u7684SLA\uff08\u670d\u52a1\u6c34\u5e73\u534f\u8bae\uff09\u89e3\u8bfb\uff1a\u770b\u61c2\u8fd9\u4efd\u201c\u519b\u4ee4\u72b6\u201d\uff0c\u4fdd\u969c\u4f60\u7684\u6838\u5fc3\u5229\u76ca"},"content":{"rendered":"\n<p>\u5728\u4f01\u4e1a\u7ea7IT\u91c7\u8d2d\u4e2d\uff0cSLA\uff08Service Level Agreement\uff0c\u670d\u52a1\u6c34\u5e73\u534f\u8bae\uff09\u662f\u4e00\u4efd\u81f3\u5173\u91cd\u8981\u7684\u6cd5\u5f8b\u6587\u4ef6\u3002\u5b83\u4e0d\u4ec5\u4ec5\u662f\u4e00\u4efd\u5408\u540c\uff0c\u66f4\u662f\u670d\u52a1\u5546\u5bf9\u5176\u670d\u52a1\u8d28\u91cf\u7acb\u4e0b\u7684\u201c\u519b\u4ee4\u72b6\u201d\u3002\u5f53\u4f60\u4e3a\u4f60\u7684\u6838\u5fc3\u4e1a\u52a1\uff0c\u8d2d\u4e70IP\u4ee3\u7406\u670d\u52a1\u65f6\uff0c\u4f60\u662f\u5426\u66fe\u4ed4\u7ec6\u9605\u8bfb\u5e76\u7406\u89e3\u8fc7\u670d\u52a1\u5546\u7684SLA\uff1f\u770b\u61c2\u8fd9\u4efd\u6587\u4ef6\uff0c\u662f\u4fdd\u969c\u4f60\u6838\u5fc3\u5229\u76ca\u3001\u660e\u786e\u53cc\u65b9\u6743\u8d23\u7684\u5173\u952e\u3002<\/p>\n\n\n\n<p><strong>\u4e00\u3001\u4ec0\u4e48\u662fSLA\uff1f\u5b83\u4e3a\u4f55\u5982\u6b64\u91cd\u8981\uff1f<\/strong><\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>\u5b9a\u4e49<\/strong>\uff1aSLA\u662f\u4e00\u4efd\u670d\u52a1\u5546\u4e0e\u5ba2\u6237\u4e4b\u95f4\uff0c\u5c31\u670d\u52a1\u7684<strong>\u5173\u952e\u8d28\u91cf\u6307\u6807\u3001\u670d\u52a1\u8303\u56f4\u3001\u53cc\u65b9\u8d23\u4efb<\/strong>\u7b49\u65b9\u9762\uff0c\u8fbe\u6210\u7684\u4e66\u9762\u534f\u8bae\u3002\u5b83\u5c06\u670d\u52a1\u5546\u53e3\u5934\u7684\u201c\u627f\u8bfa\u201d\uff0c\u91cf\u5316\u4e3a\u53ef\u6d4b\u91cf\u3001\u53ef\u8003\u6838\u7684\u201c\u6307\u6807\u201d\u3002<\/li>\n\n\n\n<li><strong>\u91cd\u8981\u6027<\/strong>\uff1a\n<ul class=\"wp-block-list\">\n<li><strong>\u660e\u786e\u671f\u671b<\/strong>\uff1a\u8ba9\u4f60\u6e05\u6670\u5730\u77e5\u9053\uff0c\u4f60\u4e3a\u4e4b\u4ed8\u8d39\u7684\u670d\u52a1\uff0c\u5e94\u8be5\u8fbe\u5230\u4e00\u4e2a\u4ec0\u4e48\u6837\u7684\u6807\u51c6\u3002<\/li>\n\n\n\n<li><strong>\u8d23\u4efb\u754c\u5b9a<\/strong>\uff1a\u5f53\u670d\u52a1\u51fa\u73b0\u95ee\u9898\u65f6\uff0cSLA\u662f\u5224\u65ad\u8d23\u4efb\u5f52\u5c5e\u3001\u8fdb\u884c\u8865\u507f\u7684\u6cd5\u5f8b\u4f9d\u636e\u3002<\/li>\n\n\n\n<li><strong>\u670d\u52a1\u4fdd\u969c<\/strong>\uff1a\u4e00\u4efd\u6562\u4e8e\u627f\u8bfa\u9ad8\u6807\u51c6SLA\u7684\u534f\u8bae\uff0c\u672c\u8eab\u5c31\u662f\u670d\u52a1\u5546\u5bf9\u5176\u4ea7\u54c1\u548c\u670d\u52a1\u5145\u6ee1\u4fe1\u5fc3\u7684\u4f53\u73b0\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p><strong>\u4e8c\u3001\u89e3\u8bfb\u4ee3\u7406\u670d\u52a1SLA\u7684\u6838\u5fc3\u6307\u6807<\/strong><\/p>\n\n\n\n<p>\u4e00\u4efd\u4e13\u4e1a\u7684IP\u4ee3\u7406\u670d\u52a1SLA\uff0c\u901a\u5e38\u4f1a\u5305\u542b\u4ee5\u4e0b\u51e0\u4e2a\u6838\u5fc3\u6307\u6807\uff1a<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"http:\/\/www.yilus5.com\/blog\/wp-content\/uploads\/image-2025-04-24T092030.774.jpg\" alt=\"\"\/><\/figure>\n<\/div>\n\n\n<p><strong>1. \u5728\u7ebf\u7387\/\u53ef\u7528\u6027\uff08Uptime\/Availability\uff09<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5b9a\u4e49<\/strong>\uff1a\u6307\u4ee3\u7406\u670d\u52a1\u5668\u5728\u534f\u8bae\u671f\u95f4\u5185\uff0c\u5904\u4e8e\u53ef\u6b63\u5e38\u8fde\u63a5\u72b6\u6001\u7684\u65f6\u95f4\u767e\u5206\u6bd4\u3002\u8fd9\u662f<strong>SLA\u4e2d\u6700\u91cd\u8981\u7684\u6307\u6807<\/strong>\u3002<\/li>\n\n\n\n<li><strong>\u5e38\u89c1\u6807\u51c6<\/strong>\uff1a\u4e13\u4e1a\u7684\u670d\u52a1\u5546\uff0c\u901a\u5e38\u4f1a\u627f\u8bfa <strong>99.9%<\/strong> \u751a\u81f3 <strong>99.99%<\/strong> \u7684\u6708\u5ea6\u6216\u5e74\u5ea6\u5728\u7ebf\u7387\u3002\n<ul class=\"wp-block-list\">\n<li><code>99.9%<\/code> \u610f\u5473\u7740\u6bcf\u6708\u6700\u591a\u5141\u8bb8\u7ea643\u5206\u949f\u7684\u5b95\u673a\u65f6\u95f4\u3002<\/li>\n\n\n\n<li><code>99.99%<\/code> \u610f\u5473\u7740\u6bcf\u6708\u6700\u591a\u53ea\u5141\u8bb8\u7ea64.3\u5206\u949f\u7684\u5b95\u673a\u65f6\u95f4\u3002<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u4f60\u9700\u8981\u5173\u6ce8<\/strong>\uff1a\u627f\u8bfa\u7684\u5728\u7ebf\u7387\u662f\u591a\u5c11\uff1f\u662f\u5426\u5305\u542b\u4e86\u8ba1\u5212\u5185\u7ef4\u62a4\u7684\u65f6\u95f4\uff1f<\/li>\n<\/ul>\n\n\n\n<p><strong>2. \u7f51\u7edc\u6027\u80fd\uff08Network Performance\uff09<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5b9a\u4e49<\/strong>\uff1a\u867d\u7136\u7edd\u5bf9\u7684\u901f\u5ea6\u548c\u5ef6\u8fdf\u96be\u4ee5\u6807\u51c6\u5316\uff0c\u4f46SLA\u53ef\u80fd\u4f1a\u5bf9\u7f51\u7edc\u8d28\u91cf\u505a\u51fa\u4e00\u4e9b\u627f\u8bfa\u3002<\/li>\n\n\n\n<li><strong>\u5e38\u89c1\u6807\u51c6<\/strong>\uff1a\n<ul class=\"wp-block-list\">\n<li><strong>\u5e26\u5bbd\u4fdd\u969c<\/strong>\uff1a\u627f\u8bfa\u4f60\u8d2d\u4e70\u7684\u7aef\u53e3\uff0c\u5176\u5e26\u5bbd\u4e0d\u4f1a\u4f4e\u4e8e\u67d0\u4e2a\u503c\u3002<\/li>\n\n\n\n<li><strong>\u4e22\u5305\u7387<\/strong>\uff1a\u627f\u8bfa\u7f51\u7edc\u4e22\u5305\u7387\u4f4e\u4e8e\u67d0\u4e2a\u767e\u5206\u6bd4\uff08\u59820.1%\uff09\u3002<\/li>\n\n\n\n<li><strong>\u5ef6\u8fdf\uff08\u8f83\u5c11\u89c1\uff09<\/strong>\uff1a\u53ef\u80fd\u4f1a\u627f\u8bfa\u5176\u7f51\u7edc\u5230\u5168\u7403\u4e3b\u8981\u7f51\u7edc\u67a2\u7ebd\u7684\u5e73\u5747\u5ef6\u8fdf\u6c34\u5e73\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>3. \u6280\u672f\u652f\u6301\u54cd\u5e94\u65f6\u95f4\uff08Support Response Time\uff09<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5b9a\u4e49<\/strong>\uff1a\u5f53\u4f60\u63d0\u4ea4\u4e00\u4e2a\u6280\u672f\u652f\u6301\u8bf7\u6c42\u540e\uff0c\u670d\u52a1\u5546\u7684\u56e2\u961f\u5728\u591a\u957f\u65f6\u95f4\u5185\uff0c\u5fc5\u987b\u505a\u51fa\u9996\u6b21\u6709\u6548\u54cd\u5e94\u3002<\/li>\n\n\n\n<li><strong>\u5e38\u89c1\u6807\u51c6<\/strong>\uff1a\n<ul class=\"wp-block-list\">\n<li><strong>\u6309\u4f18\u5148\u7ea7\u5212\u5206<\/strong>\uff1a\u5bf9\u4e8e\u201c\u7d27\u6025\u201d\u6216\u201c\u9ad8\u201d\u4f18\u5148\u7ea7\u7684\u4e8b\u4ef6\uff08\u5982\u670d\u52a1\u5b8c\u5168\u4e2d\u65ad\uff09\uff0c\u54cd\u5e94\u65f6\u95f4\u53ef\u80fd\u627f\u8bfa\u572815\u5206\u949f\u62161\u5c0f\u65f6\u5185\u3002<\/li>\n\n\n\n<li><strong>\u6309\u5de5\u4f5c\u65f6\u95f4\u5212\u5206<\/strong>\uff1a\u662f\u5426\u63d0\u4f9b7&#215;24\u5c0f\u65f6\u7684\u652f\u6301\uff0c\u8fd8\u662f\u53ea\u5728\u5de5\u4f5c\u65e5\u63d0\u4f9b\u652f\u6301\uff1f<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>4. \u8865\u507f\u6761\u6b3e\uff08Remedies\/Credits\uff09<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5b9a\u4e49<\/strong>\uff1a\u5982\u679c\u670d\u52a1\u5546\u672a\u80fd\u8fbe\u5230SLA\u4e2d\u627f\u8bfa\u7684\u6807\u51c6\uff0c\u4ed6\u4eec\u5c06\u4e3a\u4f60\u63d0\u4f9b\u4f55\u79cd\u5f62\u5f0f\u7684\u8865\u507f\uff1f<\/li>\n\n\n\n<li><strong>\u5e38\u89c1\u6807\u51c6<\/strong>\uff1a\u901a\u5e38\u662f\u201c\u670d\u52a1\u4fe1\u7528\u70b9\u201d\uff08Service Credits\uff09\u7684\u5f62\u5f0f\u3002\u4f8b\u5982\uff0c\u5982\u679c\u67d0\u6708\u7684\u5728\u7ebf\u7387\u4f4e\u4e8e99.9%\u4f46\u9ad8\u4e8e99%\uff0c\u4ed6\u4eec\u53ef\u80fd\u4f1a\u8fd4\u8fd8\u8be5\u6708\u670d\u52a1\u8d39\u768410%\u4f5c\u4e3a\u4fe1\u7528\u70b9\uff0c\u7528\u4e8e\u62b5\u6263\u4e0b\u4e00\u6b21\u7684\u8d26\u5355\u3002<\/li>\n<\/ul>\n\n\n\n<p><strong>\u4e09\u3001\u5982\u4f55\u770b\u5f85\u6ca1\u6709SLA\u7684\u670d\u52a1\uff1f<\/strong> \u5982\u679c\u4e00\u4e2a\u4ee3\u7406\u670d\u52a1\u5546\uff0c<strong>\u5b8c\u5168\u4e0d\u63d0\u4f9b\u4efb\u4f55\u5f62\u5f0f\u7684SLA<\/strong>\uff0c\u8fd9\u672c\u8eab\u5c31\u662f\u4e00\u4e2a\u5de8\u5927\u7684\u5371\u9669\u4fe1\u53f7\u3002\u5b83\u610f\u5473\u7740\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u4ed6\u4eec\u5bf9\u81ea\u5df1\u7684\u670d\u52a1\u7a33\u5b9a\u6027\u6ca1\u6709\u4fe1\u5fc3\u3002<\/li>\n\n\n\n<li>\u4ed6\u4eec\u4e0d\u613f\u4e3a\u670d\u52a1\u8d28\u91cf\u627f\u62c5\u4efb\u4f55\u8d23\u4efb\u3002<\/li>\n\n\n\n<li>\u5f53\u670d\u52a1\u51fa\u73b0\u95ee\u9898\u65f6\uff0c\u4f60\u7684\u6240\u6709\u635f\u5931\u90fd\u53ea\u80fd\u81ea\u5df1\u627f\u62c5\uff0c\u6ca1\u6709\u4efb\u4f55\u8ffd\u7d22\u4f9d\u636e\u3002<\/li>\n<\/ul>\n\n\n\n<p><strong>YiLu Proxy\uff1a\u4f01\u4e1a\u7ea7\u7684\u670d\u52a1\u627f\u8bfa<\/strong> \u50cf<strong>YiLu Proxy\u6613\u8def\u4ee3\u7406<\/strong>\u8fd9\u6837\u7684\u884c\u4e1a\u9886\u5bfc\u8005\uff0c\u5176\u670d\u52a1\u54c1\u8d28\uff0c\u5fc5\u7136\u662f\u5efa\u7acb\u5728\u4e00\u5957\u4e25\u683c\u7684\u3001\u4f01\u4e1a\u7ea7\u7684SLA\u6807\u51c6\u4e4b\u4e0a\u7684\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u4ed6\u4eec<strong>\u63d0\u4f9b\u9ad8\u901f\u8fde\u63a5\u3001\u5b89\u5168\u533f\u540d<\/strong>\u7684\u670d\u52a1\uff0c\u8fd9\u4e2a\u627f\u8bfa\u7684\u80cc\u540e\uff0c\u5c31\u662f\u7531\u9ad8\u5728\u7ebf\u7387\u3001\u9ad8\u6027\u80fd\u7f51\u7edc\u548c\u5feb\u901f\u54cd\u5e94\u7684\u6280\u672f\u652f\u6301\u6240\u6784\u6210\u7684SLA\u4fdd\u969c\u4f53\u7cfb\u3002<\/li>\n\n\n\n<li>\u4ed6\u4eec\u4e3a\u4f01\u4e1a\u7528\u6237\u63d0\u4f9b\u5305\u62ec<strong>9000\u4e07+\u52a8\u6001\u4f4f\u5b85IP\u4e0e\u6b27\u7f8e\u9759\u6001IP\u8d44\u6e90<\/strong>\u5728\u5185\u7684\u5173\u952e\u4e1a\u52a1\u57fa\u7840\u8bbe\u65bd\uff0c\u6df1\u523b\u7406\u89e3\u201c\u670d\u52a1\u4e2d\u65ad\u201d\u5bf9\u5ba2\u6237\u4e1a\u52a1\u7684\u5de8\u5927\u5f71\u54cd\u3002<\/li>\n\n\n\n<li>\u9009\u62e9YiLu 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